Complaints procedure

Making a complaint

Research in Practice is part of the National Children’s Bureau. For 60 years, the National Children’s Bureau has worked to champion the rights of children and young people in the UK. We interrogate policy and uncover evidence to shape future legislation and develop more effective ways of supporting children and families. As a leading children’s charity, we take the voices of children to the heart of Government, bringing people and organisations together to drive change in society and deliver a better childhood for the UK.

We are united for a better childhood.

Research in Practice aims to provide high-quality events, courses, and participatory activities. If you are not satisfied with the level of service you have received or your experience whilst using our website, attending an online event or webinar, attending an event in person, or about the work of Research in Practice, please contact us. 

How to complain

A complaint is an expression of dissatisfaction with any aspect of the work of the National Children's Bureau (NCB), including any member of the NCB family such as Research in Practice.

You can read our complaints policy here: Complaints Policy 

To make a complaint, we recommend using a known contact:

• In person, by talking to your main contact at Research in Practice or NCB
• By emailing your main contact at Research in Practice or NCB

If you do not have a named contact, or would rather not complain in that way, you can email complaints to enquiries@ncb.org.uk - please use the word 'Complaint' in the subject line of your email.

Alternatively, you can leave a voice message on 020 7843 6000. While we check voice messages regularly, it is faster and more efficient to email.